Refund Policy

 Overview
At Limo Service DC (LSDC), we value your satisfaction and aim to provide a seamless experience from the time you book until we drop you off. This Refund Policy outlines the conditions under which we issue refunds.

2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:

  • If you cancel according to our Cancellation Policy.
  • If we are unable to fulfil your reservation due to unforeseen circumstances, such as vehicle breakdowns or emergencies, before the service begins.

3. How to Request a Refund
If you think you qualify for a refund, contact our customer support team:

  • Phone: (202) 765-2350
  • Email: info@limoservicedc.net
    Please provide your booking details, including your name, reservation date, and booking confirmation number. Refund requests must be made within 2 days of the service date.

4. Refund Processing Time
Once we receive your refund request, we will process it within 1-2 business days. Refunds will be credited to the original payment method and may take 4-5 business days to appear in your account.

5. Special Event Deposits and Refunds

  • Deposits: For special events like weddings and proms, any deposit paid is non-refundable. If you cancel the event, the deposit will not be refunded.
  • Remaining Balance: If you cancel and qualify for a refund on the remaining balance, it will be processed based on the conditions outlined above.

6. Issues with Service
If you experience any service-related issues, such as delays, vehicle conditions, or driver performance, please contact our customer support team immediately. We will investigate the issue and determine if a refund or credit is warranted. If necessary, we can also arrange for a replacement vehicle, depending on availability.

7. Need Help?
For further assistance or if you need help with your refund request, contact us: